issuetracker / Runbooks / Troubleshooting

Troubleshooting

Check:

1 min readApplies to v0.6.0
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  1. Application does not start
  2. Database errors
  3. Authentication failure
  4. Authorization failure
  5. Issue updates fail

Application does not start

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configuration
dependencies
database connectivity
migration state
port availability
logs

Database errors

Verify:

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database URL
credentials
database availability
migration state

Then run the project's configured migration/status command.

Authentication failure

Check:

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identity provider configuration
session/token configuration
cookie/security settings
clock synchronization

Authorization failure

Determine whether the user has:

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valid identity
project membership
required project role
required issue permission

Do not solve authorization failures by disabling access checks.

Issue updates fail

Check:

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request validation
issue state transition rules
user permissions
database constraints
concurrent update handling